Slots Adventures

well, i’ll be dipped.  i had gotten that mailer from All Jackpots, the one with the cd and the $25 no deposit bonus offer.  and, i decided that it was available to new players as a kind of recruitment offer, or welcome bonus or whatever.  but, just to be a half a bother, i sent their support a letter to basically say “why are you sending me this if i can’t use it”?

and, they got back to me.

it took a bit, but with things going on right now with deposits and everything, i figured it would.   

and do you know what they said?  i think i can tell you this without breaking any confidences:

“You can go ahead and claim the bonus on your existing account; xxxxxxxxx and I hope it brings you lots of luck and enjoyment. ”

what the hell?  i’m waiting for a canned response about offers to new players and how their sad they wouldn’t be able to help me on this and blah, blah, blah.  and instead, i get, “sure, go ahead.  have fun”.  and, they knew my account number, so someone must have looked something up.  hmmm, an actual human, doing a bit of research to get to know the customer, and then going the extra step to take care of them.

i’m floored.  not because i didn’t think the casino was an up and up place, but because when given the opportunity to shrug their shoulders and say “sorry kid”, they took the high road.  i wouldn’t have expected this level of service from most land-based fortune 500 companies, but i get it from an online casino.

and, i don’t think there’s any way they know i’m a blogger and this incident would make it into cyber-print.  i think they’re just that level of folks.  the “do the right thing + 1″ type. 

i entered my info on their website, started this post, and i just checked.  the cash is already in my casino account. 

wow.  i’m a bit jaded usually, but i’m truly impressed by this.

hehe, now i’m going to take a couple of cracks at the tunzamunni prize ;)  many thanks and a couple of thumbs up to all jackpots casino.